Client
Hotel Paloma Blanca, boutique hotel · Costa del Sol, Spain
Case Study
Hotel Paloma Blanca's AI receptionist now handles inbound calls around the clock, sorting the real guest requests from the wrong numbers and hang-ups before they ever reach a human.
The problem
Like most boutique hotels, Paloma Blanca's front desk is covered by whoever's on shift, not a dedicated phone team. In July, 4 in every 10 calls came outside a single day-shift: nights, weekends, lunch breaks. Every one of those either interrupted someone off the floor or rang out.
The solution
Every inbound call is answered immediately, day or night. Wrong numbers and dead-air callers get handled and closed out on the spot. No one on the team ever sees them. Real requests get the caller's name, number, and exactly what they need, logged and passed straight to reception. Nothing rings out, and nothing lands on a human's desk unless it actually needs one.
The results
calls handled by the AI receptionist in July.
Vapi call log, July 2026of those calls came outside a single day-shift: nights, weekends, lunch breaks now answered instantly.
Vapi call log, July 2026real leads (name, phone, and what they need) captured and handed straight to the team. The other 140 calls needed zero staff time.
Vapi call summaries, July 2026Straight from the call log
Customer numbers and transcripts are redacted for guest privacy. Everything else (date, duration, cost, outcome) is pulled straight from the account.
| Date | Duration | Cost | Outcome |
|---|---|---|---|
| 02 Jul, 10:46 (Thu) | 0m 03s | $0.07 | Handled: guest ended call |
| 04 Jul, 10:48 (Sat) | 1m 39s | $0.22 | Handled: wrapped up by José |
| 08 Jul, 12:15 (Wed) | 2m 37s | $0.26 | Handled: guest ended call |
| 10 Jul, 21:46 (Fri) | 1m 17s | $0.18 | Handled: guest ended call |
| 18 Jul, 11:48 (Sat) | 1m 25s | $0.16 | Handled: guest ended call |
| 19 Jul, 16:10 (Sun) | 2m 07s | $0.26 | Handled: wrapped up by José |
| 21 Jul, 21:15 (Tue) | 0m 14s | $0.09 | Handled: guest ended call |
| 28 Jul, 12:38 (Tue) | 1m 39s | $0.19 | Handled: wrapped up by José |
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